Refund policy

What is your returns policy?

• Items must be returned within 14 days of the date the parcel has been received by the customer. 
• If your parcel is returned outside of the returns cut off period we will be unable to process your refund. In this case if you would like your item back you will be responsible for the cost of returning the parcel back to yourself.
• Items must be unworn and unwashed.
• Shoes must be tried on indoors and returned in the original packaging.
• Items must have all tags attached.
• Due to hygiene reasons, earrings are non-returnable.
• Refunds can take up to 7-10 working days to complete with your Bank/Payment Method. (This does not include Weekends or Bank Holidays)